Build customer journeys that trigger relevant messages. From timely cart recovery emails to SMS offer reminders, and everything in between.
Use behavioral, order, preference, and all customer data points to create deeply personalized campaigns across email, web, and mobile channels.
Reward, retain, and build genuine advocacy through every stage of the customer journey. All without increasing your workload.
Meet the Dotdigital AI agents
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Segment Agent
Describe the audience you need, in your own words. The agent builds the segment without the need for filter logic, data teams, or spreadsheet wrestling.
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Content Agent
Tell the agent what you want to say, who it’s for, and where it’s going, then sit back while it writes on-brand messaging ready for any channel.
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MCP server
Our Model Context Protocol (MCP) server lets your AI tool talk to your Dotdigital data. Ask it to check results or add new leads to a list, without leaving the chat.
Human creativity driven by real data
Dotdigital uses insights from its own platform and works with the world’s best research houses to bring you key stats and data every quarter, keeping your strategy and success on track
0 - 53 %
of consumers say loyalty programs improve their relationship with a brand. (Customer trend index 2026)
0 - 51 %
is the CTR from WhatsApp marketing messages. (Global benchmark report 2026)
0 - 26 %
is the CTR from SMS marketing messages. (Global benchmark report 2026)
0 - 99 %
of marketers are already using AI. Only 36% enjoy doing so. We're here to change that. (Secret lives of marketers 2026)
Manage every channel through one platform
Automate personalized campaigns across email, SMS, web, WhatsApp, social media, and any other channel.
Campaigns at the speed of AI
Our AI agents and MCP server help you build audiences, create campaigns, and uncover insights - all through a simple conversation.
Our team is an extension of yours
Help is always on hand with 24/7 live chat support, dedicated onboarding, your own CSM, and access to experts on all aspects of marketing.
Trusted by thousands of brands
We work with marketing teams all over the world in sectors including commerce, charity, education, travel, media, and sports clubs.
"Support is exceptional. You always get quick answers."
"Dotdigital feels like an extension of our team."
"We’ve been able to achieve things that would normally require a much bigger team."
