Help Desk Software
Turn support email chaos into clarity
The help desk software tool that brings order to your inbox.
Trusted since 2005 • 21-day free trial • Cloud or self-hosted
Built for every support team
Whether you're supporting employees or customers, HelpSpot adapts to your unique workflow
Internal Support
IT Service Desk
Route tickets to the right tech automatically. Track hardware issues, prioritize urgent requests, and maintain clear visibility across your entire IT help desk operation.
Explore IT Service Desk
Internal Support
HR Service Desk
Handle sensitive employee requests with proper access controls. Automate routine inquiries while keeping confidential matters secure and organized.
Explore HR Service Desk
Customer Support
B2B Customer Support
Give enterprise clients the attention they deserve. Smart escalation, CRM integrations, and SLA tracking.
Explore B2B Customer Support
Customer Support
B2C Customer Support
Handle high ticket volumes efficiently. Route common requests instantly, provide easy self-service, and manage complex customer issues.
Explore B2C Customer Support
Internal Support
Maintenance Departments
Turn maintenance emails into trackable work orders. Use custom fields to track location and more, set urgency levels, and keep facilities running smoothly.
Explore Maintenance Departments
Customer Support
Enterprise Support
Coordinate support across multiple teams with unified workflows. Maintain compliance standards, enforce security protocols, and scale seamlessly as your enterprise grows.
Explore Enterprise Support
Trusted by industry leaders
Customer Since
2009 → Today
Pre-iPhone!
Customer Since
2006 → Today
Customer Since
2009 → Today
Customer Since
2012 → Today
Customer Since
2008 → Today
Customer Since
2008 → Today
Customer Since
2010 → Today
Customer Since
2011 → Today
Customer Since
2017 → Today
Customer Since
2008 → Today
From Chaos to Clarity
Every request flows through HelpSpot. Email, portal, API—all managed in one place with clear outputs.
∞
Unlimited Mailboxes
1
Unified Inbox
0
Missed Requests
Leave the shared mailbox behind.
Email → Ticket in minutes
Transform any email into a trackable ticket instantly. Set up in minutes, not days. Every message gets tracked, nothing falls through the cracks.
Clear ownership & collision detection
No more confusion about who's handling what. Automatic assignment ensures every ticket has an owner, while collision detection prevents duplicate replies.
Reporting you can act on
Make data-driven decisions with real insights. Track response times, resolution rates, and agent performance. Export any report to share with stakeholders.
SLAs, saved replies, knowledge base
Everything you need for efficient support in one place. Set response time targets, use pre-written templates for common issues, and empower customers with self-service options.
Everything you need in your help desk software.
Nothing you don't.
Watch the tour
Unified Email Management
Connect unlimited inboxes (Office365, Gmail, IMAP). Manage them all from a single, threaded interface that feels just like email, but smarter.
Power Rules
Automate the boring stuff. Escalations, auto-replies, and assignment routing happening in the background.
Crystal Clear Data
Make decisions based on facts, not feelings.
Customer Portal
Reduce ticket volume by letting customers help themselves. Publish knowledge base articles and let users track their own history.
F-01
Instant Email Conversion
Every email becomes a trackable ticket automatically. Set unique auto-replies and signatures per mailbox while maintaining unified oversight.
Explore Shared Inbox
F-02
Never Miss Deadlines
Monitor response and resolution times against your SLAs. Get alerts before breaches happen, not after customers complain.
Explore Automation
F-03
Capture What Matters
Add 11 field types that appear only when relevant. From dropdown lists to regex validation, collect exactly the data you need.
Explore Ticketing
F-04
CRM Data Instantly
Pull customer information from any external system in real time. See purchase history, account status, or HR records in one click.
Explore Integrations
F-05
Handle Surges Effortlessly
Update hundreds of tickets simultaneously during outages. Categorize, assign, or respond to multiple requests in seconds, not hours.
Explore Ticketing
F-06
Full API
Access all your data via our REST API, or connect AI agents like Claude and ChatGPT with our MCP server.
Explore Developer Tools
F-07
Support Without Borders
Translate tickets and responses into 40+ languages instantly. Serve global customers in their preferred language.
Explore AI Tools
F-08
Connect Everything
Link HelpSpot to 5,000+ apps without code. Sync with your CRM, chat tools, or project management automatically with Zapier.
Explore Integrations
Ready to simplify your support?
Response Management
Never start responses from scratch.
Create perfect replies from your library of proven templates.
Stop typing the same responses over and over. Build a library of proven responses that work, complete with smart variables that automatically insert customer names, order numbers, and custom fields. Tag templates by topic, share across departments, and deliver consistent messaging at scale. Your entire team stays in sync with instant updates to the response library.
- Smart variables pull in customer data automatically
- Share top-performing responses across all departments
- Lightning-fast search finds the perfect response instantly
- Insert responses instantly with keyboard autocompletion
AI-Powered
AI that amplifies your team, not replaces it.
Built-in AI handles the busywork so your team can focus on customers.
The best support comes from real humans who care. HelpSpot's built-in AI handles the repetitive stuff so your team can focus on what they do best. Transform replies, translate tickets, categorize requests, and summarize long emails. No separate API key required. Basic AI is included with every plan at no extra cost.
- Transform tone, length, and language of any reply with one click
- Auto-categorize incoming requests
- Summarize long customer emails into concise briefs
- Translate tickets and responses into 40+ languages instantly
"It's hard to imagine going back to a standard email client. HelpSpot helps us keep 50,000 vehicles on the road worldwide."
Louwrens van Deventer Freeway Fleet Systems
Satisfaction Surveys
Know how customers feel. After every request.
Built-in surveys measure satisfaction right where you work.
How do customers feel about your support? Stop guessing. Built-in satisfaction surveys email customers automatically after their requests close, and every score flows into reports, filters, and automation rules. Track sentiment, spot trends, and follow up on bad experiences before they become lost customers. No third-party survey tools required.
- Three scoring types: CSAT, customer loyalty, and thumbs up/down
- Automated delivery a few days after requests close
- Trend and per-response reports with CSV export
- Route or escalate automatically based on scores
CUSTOMER ARRIVES
"How do I change my billing plan?"
Browses table of contents
FINDS THE ANSWER
Billing & Plans
Managing Your Subscription
View Current Plan
Change Your Plan
Cancel Subscription
No ticket needed
Answer found. Issue resolved. Self-served
Knowledge Base
Help customers help themselves.
A self-service knowledge base that actually gets used.
Most knowledge bases fail because nobody writes the articles. HelpSpot's simple WYSIWYG editor makes publishing easy, and the book format organizes everything into books, chapters, and pages with a scannable table of contents. Customers find answers and move on, no ticket needed. A good knowledge base can reduce support volume by 20% or more.
- Books, chapters, and pages instead of just a search box
- AI turns solved tickets into draft articles, ready for review
- Rich editor with images, attachments, and tables
- Helpfulness ratings and search tracking reveal content gaps
- Public books for customers, private books for internal docs
Common Questions
Straight answers, no sales pitch. Need more detail? Talk to our team.
Customer stories
Warner Music Group
"HelpSpot is our astromech droid that gets us out of a lot of jams."
Jeff Stephenson
Warner Music Group
American Red Cross
"HelpSpot has made our lives so much easier. It is not just a product for us. It is a way of helping to ensure our users have a great experience."
Brandon Wilch
American Red Cross
DigiCert
"After switching to HelpSpot, our 18 person support team feels like it gained an invisible full time employee."
Paul Tiemann
DigiCert
Bio Fire Defense
"This has been the best help desk software platform I have ever used in my 15 years in the industry."
Shawn Matheson
Bio Fire Defense
Union School District
"It was like triage for us—like having a non-paid employee. It was HelpSpot doing the work instead of all of us."
Lisa DeLapo
Director of IT, Union School District
Mid America Mortgage
"HelpSpot has been a huge time saver for our IT department, but after moving HR and Servicing onto it as well, they reported improved response times and better customer satisfaction."
Zach Crockett
Mid America Mortgage
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