Spam -- messages from new members now moderated

Hey folks, Apologies for the recent spam from this group. I've tightened up the group settings a

Best practices for analyzing chat transcripts?

Thank you, Peter! I'll forward this to our student, so she can decide for herself whether this

Message sounds?

Dear Jenne, Interesting question! No, there isn't a way for your co-worker to upload a custom

problems with text messaging?

Hi Sarah, No known issues with texting, and a reasonable amount of texting traffic is flowing through

Libraryh3lp widgets in Blackboard?

Hello all, Has anyone had success embedding libraryh3lp widgets in Blackboard courses? If so, where/

organizing FAQS across multiple branches

Dear Sarah, Great question! You can share questions between FAQs. So you could have separate FAQs for

questions about multiple operator staffing models

Hi, all. For the last several years, we've maintained a special schedule of what individual staff

adding the pop up widget to individual pages on libguides cms?

Hi Sarah, Alas, we don't yet have a way to suppress proactive invitations when the guest is

question about search function in FAQ module

Hi Sarah, For some reason that screenshot didn't come through, but no worries we located the FAQ

Proactive Chat

Thanks to everyone who responded. We are planning to put it on just a handful of pages and have

Statistics by time frame?

Hi Christian, There is a Chats Per Hour built-in report that creates simple chat counts on a per-day,

widget not working

Hi Sarah, Happy to help! Let's start with troubleshooting the subject pages. At your convenience,

Using chat box on a kiosk

Fixed the issue now, the VB.net web web browser is set to IE compatibility mode, once I turned that

libraryh3lp with xmpphp

Hi there, Sounds interesting! Try leaving the $server argument at it's default value of null. A

Slow connections / timeouts?

Of course, when I go to do this, we get a page load time of half a second. Maybe things are better

Editing help text in chat widget

Hi Christian, This text can't be edited in the way as other widget customizations such as showing

Follow-me widget in EBSCO Discovery Service (EDS)

Hi Carrie, Happy to take a look! Can you please send us (sup...@libraryh3lp.com) the code you're

"Patron left conversation" notation

Great! Thanks! Julie Arendt Science and Engineering Research Librarian 121J Cabell Library | VCU

Column headings of chats by operator report

Thanks again Pam! That helps a lot. Matt -- Matthew R. Marsteller Senior Librarian, Engineering &

WhatsApp support?

Hi Christian, This is something that we've looked at in the past and continue to keep our eye on.

Guidelines for integrating widget into LibGuides 2.0

Hey Michael, Before we did our migration, I was testing in our v2 beta site and realized our widgets

Re: [libraryh3lp] Digest for libraryh3lp@googlegroups.com - 2 updates in 1 topic

Michael: I just cut and pasted the code from my existing libguides into where I needed them into

best practices for transcript download/analysis

For the "mining" part, I splurged on this thing called FileLocator Pro ($50 for 3-4 PCs of

Setting Up New Users in Admin (Queue Assignments do Not Appear to Add)

Dear Norman, Your new users should be all set! I'll e-mail you the details privately. Best

Chat Assessment

Hello All, I have been charged with finding ways to assess chat interactions in addition to the great

Profile pictures

Thanks Pam! On Thursday, January 15, 2015 at 10:18:04 AM UTC-6, LibraryH3lp Support wrote: Hi David,

Disconnections when users click on links sent through chat

Hi Josh, Hm, that's interesting and unfortunately I can't seem to duplicate it despite quite

Widget in Summon 2.0

Hi Michael, Alas, the way the Summon integration works, there isn't anything we can do on our

Patrons starting chat and leaving quickly

We're a small, special library with several information specialists. One of the ways we've

Re: [libraryh3lp] Digest for libraryh3lp@googlegroups.com - 1 update in 1 topic

Jen, My library situation is similar to yours. I think one option is changing the message that is in

proactive pinning

Hi Teresa, This sounds strange -- we've tried to duplicate the problem and haven't had any